About Us:
Shuffle.com is rapidly becoming a leader in the cryptocurrency, sports, and gambling industry. As we continue to grow, we’re looking to expand our Player Support team, which is dedicated to delivering exceptional service to our players.
The Role:
As a Player Support Representative, you’ll be the primary point of contact for our players, ensuring they have the best possible experience on our platform. Your role will involve assisting players with any queries they may have and helping them fully enjoy what Shuffle.com has to offer. All interactions with our players will take place via chat - no phone calls!
What We’re Looking For:
You don’t need previous experience in the cryptocurrency, sports, or gambling industries; we’re prepared to provide all the necessary training on the job. What matters most is your quick thinking, excellent communication skills, and ability to offer personalised attention to our players.
Ideal Candidate:
Customer-Focused: You’re passionate about providing top-notch customer service and can maintain a player-centric approach in all interactions.
Resilient & Quick-Thinking: You can think on your feet and handle player queries with confidence and ease.
Eager to Learn: You’re excited about the opportunity to grow with us and develop your career.
Key Responsibilities:
Live Chat Support: Deliver high-quality, fast customer support via live chat.
Client Focus: Maintain a strong dedication to player satisfaction and client focus in all your interactions.
Attention to Detail: Demonstrate a keen eye for detail and excellent problem-solving skills.
Professional Communication: Address and resolve player inquiries in a timely, professional manner, ensuring every player feels valued.
Skills & Attributes:
Proactive & Adaptable: You have a proactive personality and a strong willingness to learn and adapt to new challenges.
Strong Communicator: You’re proficient with computers and have excellent written communication skills, with a focus on correct grammar.
Why Shuffle.com?
This role is perfect for someone looking to be part of a rapidly growing company where you can collaborate and help us build something great. We’re committed to creating an inclusive team environment where everyone can thrive, have fun, and grow together.
How to Apply:
If you’re passionate about delivering outstanding customer service and want to advance your career with a company at the forefront of the sports and gambling industry, we’d love to hear from you.
Application Assessment:
Communication is key to this role, as you’ll be the face of our online platform, directly engaging with players. Show us your communication skills by striking the right balance between being factual and persuasive, while letting your personality shine through in your writing.